The legal stuff, kept human.

Last updated: 15 September 2026

Kadn.io is the trading name of Kadn Liam Dennis, a sole trader (ABN 11 912 381 380), a digital agency based in Perth, Western Australia, building websites, apps and AI agents for clients here and overseas. I respect your privacy and I am careful with your information. This policy explains what I collect, how I use it, and the choices you have. It is written to comply with the Australian Privacy Act 1988 (Cth) and aligns with GDPR principles for international clients.

What I collect

Information you give me directly:

• Contact details: name, email, phone number and business details when you use the contact form or join the newsletter.
• Booking details: name, email and preferred times when you schedule a call through my booking system.
• Chat conversations: anything you share with the AI chat agent on the site.
• Project information: business requirements, operational details and anything else you share during an engagement.

Information collected automatically: I use Umami, a privacy-focused, self-hosted analytics platform, to understand how visitors use the site. Umami is cookieless and collects no personally identifiable information. All data is anonymised and stored on servers I run. This site is cookieless: Umami analytics sets no cookies, and there is no login area. Details are in the cookies policy below.

How I use your information

• To deliver the work: scoping, building and caring for your website, app or agent, and processing payments.
• To run the relationship: scheduling calls, responding to enquiries, sending service-related messages.
• To improve the site and my services.
• To send newsletters and useful content, only with your consent, and you can opt out at any time.

AI processing

I build with AI, so I hold myself to a clear standard on how it touches your data. AI is a tool that supports my work; a human stays in the loop and makes the decisions.

For client work I use Anthropic Claude via their API. Commitments that do not bend:

• I never feed sensitive client data into AI systems. Full stop.
• I only process the minimum information needed for the task, and strip personally identifiable details first where possible.
• All AI processing runs over secure, encrypted API connections.
• Under Anthropic's commercial terms, they do not train their models on API content, and inputs and outputs remain the customer's property. Their Data Processing Addendum covers security measures.

Where your data lives and how it is protected

Data is stored in secure cloud databases on infrastructure I run. Protections include encryption in transit and at rest, access controls, secure development practices, and regular backups. No internet system is completely secure, so I cannot promise absolute security, but I take it seriously.

If you share sensitive business information with me, it never goes into AI systems, it gets extra encryption and access controls, and access to it is limited to me. If you have specific concerns, contact me and we can agree additional safeguards.

Third-party services

A small number of providers support the business. Each has its own privacy policy on its website:

• Resend sends my emails, including newsletters, so your name and email address pass through it.
• Cal.com handles bookings and processes your name, email and meeting times.
• Stripe processes payments. I never store your card details; Stripe handles them directly.
• Umami provides cookieless analytics: hashed IPs, country-level location only, all data on servers I run.

International transfers

I work with clients globally, so some information may leave Australia. For secure communication and file transfer I use Proton Business, which provides end-to-end encryption. Where data crosses borders I use encrypted channels, prefer jurisdictions with strong privacy laws, and apply safeguards such as standard contractual clauses where needed.

How long I keep things

• Client and business records: up to 7 years after our relationship ends, to meet Australian tax and record-keeping requirements, unless you ask for earlier deletion.
• Newsletter details: until you unsubscribe or ask me to delete them.
• Chat agent conversations: up to 90 days, then permanently deleted.

Your rights

Depending on where you live, you can ask me to access, correct, delete, restrict or transfer your personal information, object to processing, or withdraw consent. Email letsgo@kadn.io with the subject line "Privacy rights request". I may verify your identity first, to protect you.

For deletion requests: I acknowledge within 7 days, process within 30 days (or tell you if I need longer), remove your data from active systems and backups on their rotation schedule, and confirm in writing when it is done. Some records must legally be kept, such as transaction records for tax, and I will tell you if that applies.

Marketing

You will only hear marketing from me if you have given me your details, used my services, or opted in. Every marketing email has an unsubscribe link, or just email letsgo@kadn.io and I will take you off the list.

Children

My services are not directed at anyone under 18 and I do not knowingly collect children's information. If I learn I have, I will delete it.

If something goes wrong

In the unlikely event of a security incident affecting your information, I will contain it, assess the impact, notify affected people and the relevant authorities as the law requires (typically within 72 hours where there is a risk to your rights), and fix the cause. If you believe I have not handled a privacy concern properly, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes and contact

I may update this policy from time to time; the date at the top tells you when. Questions go to letsgo@kadn.io, Perth, Western Australia.

Last updated: 15 September 2026

These terms govern your use of the Kadn.io website and services, provided by Kadn.io, the trading name of Kadn Liam Dennis, a sole trader (ABN 11 912 381 380), based in Perth, Western Australia. By using the site or engaging my services you agree to them. If you do not agree, please do not use the services.

What I do

Kadn.io is a digital agency. I build websites, apps and AI agents, end to end, and care for them after launch. Work can also include related digital services such as integrations, technology consulting, and training and handover. Every project starts with a paid scoping engagement, and the specific deliverables, timeline, price and acceptance criteria for your project are set out in your Scope document, proposal or service agreement before work begins. Services are delivered remotely or in person as agreed.

Accounts

Some services may require an account. Keep your details accurate and your credentials confidential; you are responsible for activity under your account, and you must tell me straight away about any unauthorised use.

Fees and payment

• Fees are as set out in your agreement, proposal or on the website. I can change published fees, but never for work already agreed in a signed proposal.
• One-off services: payment is due on receipt of invoice.
• Builds: a 50% deposit before work begins, with your Scope fee credited against it, and the balance due on completion, unless your agreement says otherwise.
• Ongoing services: monthly in advance.
• Projects over $5,000 can have a custom payment schedule in the agreement.
• I accept bank transfer, card and secure online payment. Payments through processors like Stripe are subject to their terms.
• Invoices unpaid 14 days past due may incur 1.5% per month (or the legal maximum, whichever is lower), and I may pause work until payment lands.
• Fees exclude applicable taxes; those are yours, except taxes on my income.

Ending things

You can end these terms by stopping use of the services, or by written notice for ongoing agreements as set out in that agreement. I can suspend or end your access if you breach these terms. On termination, outstanding fees become due and your licences to use the services end.

If you cancel a project after work has started: fixed-fee projects are invoiced for work completed plus non-refundable expenses; time-based projects for hours worked. Deposits are non-refundable unless your agreement says otherwise.

Who owns what

• Your materials stay yours. Anything you provide me remains your property. You give me a limited licence to use it solely to deliver the work.
• Deliverables become yours. On full payment, you own the custom code, configurations and deliverables created exclusively for you, including source code, unless your agreement says otherwise.
• My toolkit stays mine. Pre-existing tools, methods, frameworks and know-how I bring to the work remain my property. Where a deliverable depends on something I own, you get a perpetual, non-exclusive licence to use it for your business.
• Third-party components (libraries, platforms, services) stay under their own licence terms.
• Website content: the content and design of Kadn.io itself belong to me or my licensors. The picture symbols in the Sonnify AAC preview on the home page are Mulberry Symbols, copyright Garry Paxton and Steve Lee, used under CC BY-SA 4.0.
• Feedback: if you send me feedback or suggestions, I can use them freely.
• After handover: unless an ongoing care agreement covers it, maintaining and updating the work after delivery is up to you. I may also use general knowledge and experience gained during the work, never your confidential information.

Confidentiality

Anything non-public that either of us shares, and that is marked confidential or obviously should be treated that way, gets protected. Both of us agree to use it only for the work, guard it with at least reasonable care, and not disclose it to anyone else without written consent. This does not cover information that is already public, was already known, comes rightfully from someone else, is developed independently, or must be disclosed by law (with notice where possible). These obligations last for 3 years after the terms end.

Your side of the work

Good projects need both of us. You agree to respond to requests and give feedback in reasonable time, make the right people available, provide access to necessary systems and information, and make sure everything you give me is accurate and yours to share. You also agree to use the services lawfully: no infringing anyone's rights, no offensive or unlawful material, no attempts to gain unauthorised access, and nothing that stops others using the services.

Warranties and disclaimers

I promise to deliver the services in a professional and workmanlike manner, comply with applicable laws, and that I have the right to provide the services and grant the licences in these terms. You promise you have the authority to enter these terms, your use will be lawful, and your materials do not infringe anyone's rights.

Beyond that, to the maximum extent the law allows, the services are provided as is and as available, without implied warranties such as merchantability, fitness for a particular purpose or non-infringement. I do not promise the services will be uninterrupted, error-free or meet every expectation.

Liability

To the maximum extent the law allows: neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or business interruption, and my total liability under these terms is capped at the amount you paid me for the services giving rise to the claim in the 12 months before the event. These limits do not apply to gross negligence, wilful misconduct, or any liability that cannot legally be excluded, including your rights under the Australian Consumer Law.

Indemnities

You agree to cover me against claims arising from your use of the services, your breach of these terms, or your materials infringing someone else's rights. I agree to cover you against claims that my services infringe a third party's intellectual property rights. Whoever is indemnified must notify the other promptly, let them control the defence, and reasonably assist.

Disputes

Talk first. Before any formal step, we agree to try to resolve a dispute directly, with 30 days from written notice to work it out. If that fails, disputes go to final and binding arbitration under the JAMS International Arbitration Rules, before a sole arbitrator, in Perth, Western Australia, in English. Either of us can still go to court for injunctive relief to protect confidential information or intellectual property. Claims must be brought individually, not as class or collective actions. These terms are governed by the laws of Western Australia.

The general bits

• These terms, together with your service agreement or proposal, are the entire agreement between us and replace anything earlier on the same subject.
• If a provision is unenforceable it is struck; the rest stands.
• Not enforcing a right is not waiving it; waivers must be written and signed.
• You cannot assign these terms without my written consent; I may assign them.
• Neither of us is liable for delays caused by events beyond reasonable control (natural disasters, government acts, strikes, attacks on infrastructure).
• We are independent parties: nothing here creates a partnership, joint venture or agency.
• Notices must be in writing and are effective on verified receipt, including by email to a nominated address.
• These terms benefit only you and me, and our permitted successors.

Changes and contact

I can update these terms; the date at the top and the current version at kadn.io/policies#terms will always reflect the latest. Continued use after changes means you accept them. Questions go to letsgo@kadn.io, Perth, Western Australia.

Last updated: 15 September 2026

This one is short, because I barely use cookies. Here is exactly what sits on your device when you visit Kadn.io and why.

What cookies are

Cookies are small text files stored on your device when you visit certain websites. Session cookies disappear when you close your browser; persistent cookies stay for a set period or until you delete them. Cookies cannot run programs or carry viruses.

The cookies I use

This site sets no cookies. My analytics (Umami) is cookieless and stores nothing on your device, and there is no login on this site.

No tracking, no advertising

I use zero cookies for tracking, analytics or advertising, and I do not collect data about your browsing behaviour, preferences or interests through cookies. My analytics tool, Umami, is completely cookieless and stores nothing on your device.

Third-party cookies

There are no third-party cookies on this site.

Your browser controls

Most browsers let you control cookies in their settings. Instructions for the common browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
• Opera

Consent

Because I only use essential cookies that are strictly necessary to provide the service, applicable laws (including the EU ePrivacy Directive and UK PECR) do not require explicit consent for them.

Changes and contact

If how I use cookies changes, this page changes with it, and for significant changes I will make a reasonable effort to let you know through the site or by email. Questions go to letsgo@kadn.io, Perth, Western Australia.